Refund Policy

FindMyReferral connects Hunters with verified employees for paid referral support. When you pay on the Platform, you are paying for the Referrer's effort to review your materials, communicate with you, and submit an internal referral where appropriate — not for an interview, job offer, or hiring outcome.

A referral does not guarantee an interview, job, offer, selection, or response from the company. This Refund Policy explains when refunds may be issued and when they will not. It works together with our Dispute Policy and Terms of Service.

Refunds are based on whether valid referral support was delivered — not on whether the employer selected, interviewed, or hired you. The Platform sells referral submission effort and related support. If the Referrer completed the agreed referral action with acceptable proof, payment is generally final even if you did not receive an interview or job.

Payment occurs after a Referrer accepts your request, through Razorpay. Your payment is recorded and the Referrer's share is held as pending earnings in our internal ledger until referral work is completed or a dispute is resolved. This escrow-style holding protects Hunters if work is not delivered and protects Referrers by confirming payment was collected. Pending earnings do not release while a dispute is open.

We may approve a full or partial refund when:

• The Referrer accepted your request and payment cleared, but did not respond within a reasonable time after chat unlocked.

• The Referrer failed to submit a referral or provide referral support as agreed.

• The Referrer uploaded fake, misleading, or unacceptable proof.

• The Referrer account is determined to be fake, fraudulent, or impersonating an employee.

• A duplicate payment or technical payment error occurred (e.g., double charge for the same request).

• Admin approves a dispute in your favor after reviewing payment records, chat history, uploaded files, proof, and request timeline.

Contact support@findmyreferral.com or raise a dispute in the Platform with your request ID and a clear description of the issue.

Refunds are generally not available when:

• The Referrer submitted a referral with valid, acceptable proof of submission.

• You did not receive an interview, callback, or job offer from the employer.

• The employer rejected your application or you were not selected.

• You changed your mind after the Referrer began work or after payment.

• You provided incorrect, incomplete, or changed job details (wrong job link, wrong job ID, wrong company role) after the Referrer started work based on your original submission.

• You failed to upload your resume or required materials on time, preventing the Referrer from completing the referral.

• You falsely claimed no referral was submitted when proof shows otherwise.

• You raised a dispute in bad faith or violated our Hunter Code of Conduct.

Platform fees may be handled according to admin resolution in dispute cases; partial refunds may apply where work was partially completed.

Step 1: Open the active Referral Request in your dashboard.

Step 2: Click "Raise Dispute" and describe the issue (no response, no referral, fake proof, wrong job referred, abusive behavior, etc.).

Step 3: The request status becomes disputed and pending Referrer earnings are frozen.

Step 4: Admin is notified and reviews payment records, chat, files, proof, and history.

Step 5: Admin decides: full refund to Hunter, release earnings to Referrer, partial refund, request more evidence, or account action.

You may also email support@findmyreferral.com with your account email, request ID, payment date, and summary. Include screenshots or details from in-platform chat where helpful.

Referrers may raise disputes if a Hunter shared wrong or misleading information, changed the target job after payment, was abusive, or falsely denied that a referral was submitted when valid proof exists. Admin applies the same review process. If the Referrer's dispute is upheld, pending earnings may be released and no refund will be issued to the Hunter.

When any dispute is open, pending Referrer earnings for that request are frozen. We do not release or withdraw disputed amounts until admin completes review. This prevents funds from being withdrawn before a fair resolution and allows refunds to be processed when appropriate.

After a Referrer uploads proof, you typically have a review window (currently 5 days) to confirm receipt or raise a dispute. If you confirm completion, the request closes and refunds are no longer available except in cases of proven fraud discovered later. If you take no action, the system may auto-complete the request and release pending earnings to the Referrer — disputes should be raised before auto-completion where possible.

Approved refunds are processed back to your original payment method through Razorpay where technically possible. Timing depends on your bank or payment provider — typically 5–10 business days after approval, but may vary. Duplicate or failed payment corrections may be faster. We will notify you by email when a refund is initiated or denied.

Partial refunds may apply when admin determines the Referrer partially completed work or both parties share responsibility.

If you were charged twice for the same Referral Request, or payment succeeded but the Platform did not update due to a technical error, contact support@findmyreferral.com or support@findmyreferral.com with both payment IDs. After verification with Razorpay records, we will refund the duplicate or reconcile the request status.

Admin decisions on disputes and refunds are made in good faith based on available evidence: Razorpay payment records, Platform ledger entries, chat logs, uploaded resumes and proof, request timestamps, and user history. Decisions are final for Platform purposes unless required otherwise by applicable consumer law. Repeated bad-faith disputes or abuse may result in account suspension.

This policy should be read with our Terms of Service, Dispute Policy, Referral Policy, Payout Policy, and Hunter and Referrer Codes of Conduct. Platform commission on successful transactions is currently 25%; refund calculations may deduct or restore fees depending on resolution.

Refunds and disputes: support@findmyreferral.com

General support: support@findmyreferral.com

Legal inquiries: support@findmyreferral.com